Crafted for Confidence — Delivered Worldwide
At Regal Hide, we want you to feel confident with every leather piece you own. Whether it’s a wallet, card holder, or travel bag, each item is crafted with care and shipped globally from our studio. We understand that sometimes things may not be exactly what you expected — that’s why we’ve designed a return process that’s simple, fair, and built on trust.
✅ What Can Be Returned?
- Brand New & Unused: Items must be unused, unworn, and returned in their original packaging with tags intact.
- Within 14 Days of Delivery: You have 14 days from the delivery date to request a return.
- Proof of Purchase: Please keep your order confirmation or receipt handy to help us process your return quickly.
⚠️ Important Notes
- Change of Mind? No problem — unopened and unused products are eligible for a full refund. If the item has been opened or gently handled, we may offer store credit instead.
- Damaged or Incorrect Items: If your item arrives damaged or you receive the wrong product, contact us immediately. We’ll arrange a replacement or refund at no extra cost.
- Used or Personalized Items: Items showing signs of wear, custom embossing, or personalization cannot be returned unless there’s a manufacturing defect.
🔁 How to Return Your Item
- Submit a Request: Visit our Customer Support page and select “Return Request.”
- Get Approval: Once approved, you’ll receive a return authorization code and instructions.
- Pack It Right: Place the product securely in its original packaging.
- Send It Back: Return shipping is the customer’s responsibility unless the item was damaged or incorrect.
💸 Refund Process
- Once we receive and inspect your return, we’ll process your refund within 10–15 business days.
- Refunds will be issued to the original payment method. Store credit will be offered where applicable.
💬 Need Help?
Our support team is available via email or live chat to assist with returns, exchanges, or product care. We’re here to make your Regal Hide experience effortless — from our hands to yours.
✨ Regal Hide – Because luxury leather should always feel effortless, wherever you are.